Privacy Policy
Last updated: 18 March 2026
About Us
Dream Window is committed to protecting your personal data and privacy. We do not sell your personal information to any third party, under any circumstances. This Privacy Policy applies to all customers, website visitors, and enquirers who interact with us online, by telephone, by post, or in person.
By using our website or services you agree to the terms set out in this Privacy Policy. We are registered with the Information Commissioner's Office (ICO) and comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact details:
Dream Window
Email: info@dreamwindow.co.uk
Phone: +44 7934 353738
Information We Collect
We collect personal data when you:
• Place an order online, by telephone, or in person
• Make a product or service enquiry
• Enter a promotion or competition
• Upload an image, review, or comment
• Sign up for our newsletter or marketing communications
• Correspond with us by phone, email, post, live chat, or social media
• Complete any form on our website or at our premises
• Browse our website (via cookies — see our separate Cookie Policy)
• Complete health and safety or incident report forms
• Visit our premises, which may be covered by CCTV for security purposes
The personal data we may collect includes:
• Full name and title
• Postal and delivery address
• Email address
• Phone and/or mobile number
• Payment details (processed securely — we do not store full card numbers)
• Account login credentials
• Records of correspondence and interaction history
• IP address, browser type and operating system (via cookies)
Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we hold data relating to a child, please contact us immediately at info@dreamwindow.co.uk.
How We Use Your Information
Dream Window uses your personal data for the following purposes:
• Processing and fulfilling your orders, including invoicing and dispatch
• Responding to your enquiries and customer service requests
• Keeping you updated on the status of your order or quote
• Sending newsletters, offers, and marketing communications (where you have consented or we have a legitimate interest)
• Maintaining and managing your online account
• Carrying out market research and website usage analysis (anonymised where possible)
• Improving and developing our products and services
• Carrying out business administration, accounting, and auditing
• Notifying you of changes to our services or website
• Complying with legal or regulatory obligations
• Providing a personalised browsing and shopping experience
Legal Basis for Processing
We rely on the following lawful bases under the UK GDPR to process your personal data:
Performance of a Contract
Processing necessary to provide our products and services to you, including taking payment, arranging delivery, and managing your order.
Legitimate Interests
Where processing is in our legitimate business interests, such as: direct marketing, fraud prevention, business analytics, monitoring communications for training and quality purposes, and improving our products and services.
Legal Obligation
Where we are required to process your data to comply with a legal or regulatory obligation.
Consent
For certain direct marketing activities (for example, email newsletters), where we have asked for and received your explicit consent.
Vital Interests
In an emergency situation — for example, if an incident occurs at our premises — we may share relevant personal data with emergency services.
Your Rights
Under UK data protection law, you have the following rights:• The right to be informed about how we use your data
• The right to access your personal data (Subject Access Request)
• The right to rectification of inaccurate or incomplete data
• The right to erasure ('right to be forgotten')
• The right to restrict processing
• The right to data portability
• The right to object to processing (including direct marketing)
• Rights relating to automated decision-making and profiling
To exercise any of these rights, please contact us at info@dreamwindow.co.uk or write to us at the address above. We will respond within one calendar month as required by UK GDPR.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk or by calling 0303 123 1113.
Sharing Your Information
Dream Window does not sell your personal data to third parties. We may share your data with:
• Trusted service providers who process data on our behalf (e.g. delivery companies, payment processors), under strict data processing agreements
• Law enforcement or regulatory authorities where required by law or court order
We do not transfer your personal data outside the United Kingdom or the European Economic Area (EEA).
Withdrawing Consent and Opting Out
Where we rely on consent to process your data, you may withdraw it at any time. You can opt out of marketing communications by:
• Clicking the 'unsubscribe' link in any of our emails
• Contacting us at info@dreamwindow.co.uk
• Managing your preferences in your online account area
We will action your request within 72 hours of receipt.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, including legal and regulatory requirements. Specifically:
• Order data is retained for 6 years from the date of the transaction in line with HMRC requirements
• Enquiry data where no order results is retained for no longer than 12 months
• Marketing consent records are retained for as long as you remain an active subscriber
When data is no longer required, it is securely deleted or anonymised.
Security
We take the security of your personal data seriously. Our website uses Secure Socket Layer (SSL) / TLS encryption for all sensitive transactions. We also use industry-standard fraud prevention tools including 3D Secure (Verified by Visa / Mastercard SecureCode).
Access to personal data within our organisation is restricted to those who need it to perform their role, and all staff are trained on data protection.
Cookies
We use cookies and similar tracking technologies on our website. For full details of the cookies we use and how to manage your preferences, please refer to our separate Cookie Policy available on our website.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. The date at the top of this page will always show the most recent revision. We encourage you to review this Policy periodically.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy, please contact our Data Protection Lead:
Dream Window
Email: info@dreamwindow.co.uk
Phone: +44 7934 353738
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